SHIPPING & DELIVERY INFORMATION

Shipping & Delivery

We are a small Australian team processing orders manually. Please review the estimated delivery timeframes below before placing your order.

Please note: Delivery timeframes are estimates only. Remote locations, customs, local delivery networks and other circumstances outside our control may cause delays.

BEFORE YOU CONTACT US

Order Updates & Tracking

We do not provide tracking numbers as a standard practice. Please allow your order to travel within the stated delivery timeframe before requesting an update.

If your order has not arrived within 21 working days, please contact us with your order number. Where available, we can provide a tracking update.

SHIPPING OPTIONS

Delivery by Destination

Review the available shipping information for Australia, New Zealand and selected
international destinations.

AUSTRALIA

Australia  Shipping

Australian orders may be delivered by Australia Post or another courier service. Delivery times may vary depending on the delivery network and destination.

SHIPPER

Australia Post / Local Courier Service

ESTIMATED TIME

7–21 working days

Remote deliveries: Certain remote destinations may take additional time, so please allow up to 21 working days.

NEW ZEALAND

New Zealand  Shipping

FlyHugz ships to New Zealand. Orders may be dispatched from different fulfilment centres depending on the destination and product availability.

SHIPPER

NZ Post / Courier IT

ESTIMATED TIME

7–21 working days

Rural deliveries: Certain rural destinations may take additional time, so please allow up to 21 working days.

INTERNATIONAL

Worldwide Shipping

FlyHugz ships to selected international destinations from different fulfilment centres depending on location and product availability.

DESTINATION

Selected worldwide destinations

AVERAGE SHIPPING TIME

About 7–21 working days

Customs & international delivery: Customs processing and additional delivery time to overseas locations are outside our control.

NEED HELP?

Contact Our Team

For order issues, email us with your order number and details of the issue. For urgent questions or faulty items, please include clear photographs and a video where appropriate.

Due to a high volume of scam calls, we do not respond to calls or voice messages. Email is the quickest way to reach our team.

Contact Us

For further information about shipping, delivery and customer responsibilities, please refer to our Terms & Conditions .