How Can We Help?

Choose the product you would like to purchase and select Add to Cart. When you are ready, go to your cart and follow the checkout steps to complete your order.

Orders are generally processed within approximately 2–3 working days before dispatch.

Please allow the normal processing period to be completed before requesting an order-status update.

Available payment methods are shown during checkout. Depending on the payment options currently enabled on JesusShop.co.nz, these may include major credit or debit card payment methods and other supported checkout options.

For additional payment information, please refer to our Terms & Conditions .

Yes. Prices displayed on JesusShop.co.nz are shown in New Zealand Dollars (NZD), unless otherwise clearly stated.

Delivery charges may vary depending on the products ordered, destination, parcel size and delivery requirements.

The applicable shipping charge will normally be displayed during checkout.

For more information, please visit our Delivery page .

Orders generally require approximately 2–3 working days for processing before dispatch.

Once dispatched, delivery may take approximately 7–21 working days, depending on the product, destination, courier network and other delivery factors.

Delivery timeframes are estimates rather than guaranteed arrival dates.

Please allow the normal delivery timeframe before requesting a tracking investigation.

Orders can still be travelling through the courier network during the standard delivery period, so early tracking enquiries may not provide additional information.

If your order has not arrived after 21 working days, please contact us and include your order number.

Our team can then review the available order and delivery information.

Returns and exchanges are subject to the eligibility requirements and conditions outlined in the Jesus Shop Terms & Conditions .

Please review the relevant terms before returning any item.

Please contact us electronically and include:

• Your order number
• A clear description of the issue
• Clear photographs of the product
• A short video showing the fault, where appropriate

Providing this information helps our team review the issue more efficiently.

Customer privacy and security are important to us. Jesus Shop takes reasonable steps to protect customer information used in connection with orders and website services.

For further information, please review the privacy provisions in our Terms & Conditions .

You can also contact us electronically through our Contact Us page.

You can contact Jesus Shop New Zealand electronically through our Contact Us page.

For order-related enquiries, please include your order number and details of the issue.

For faulty-product enquiries, please also include clear photographs and, where appropriate, a short video showing the issue.

Electronic contact helps ensure your enquiry can be properly recorded and directed to the appropriate team member.